Warranty extensions are available to provide a total warranty of up to 15 years (3/5/10 or 15) for your battery or the complete storage system, depending on your needs. It includes the corrective maintenance of your guaranteed items (parts included) and a follow-up of your requirements.
Benefit from an extended manufacturer’s warranty of up to 15 years (3/5/10 or 15), depending on your needs.
You know the price of the warranty extension from the outset and, with just one payment, you can therefore avoid unforeseen costs.
The warranty extension includes a performance guarantee on the battery. This is the warranty of a DC residual energy level, depending on the battery use.
In the event of a breakdown, our experts provide you with a rapid response: within 1 day for initial telephone support and within 1 week for an on-site visit, if required.
How the extended warranty works
What does the extended warranty cover?
- Corrective maintenance of the complete system (repair or replacement of defective parts), including parts replaced, the labor on site as well as travel and accommodation costs*
- Battery performance guarantee
- Assistance from our team of experts in the event of a problem, with a response as soon as possible
What conditions must be met in order to benefit from this cover?
A preventive maintenance contract must be drawn up for the warranty to be valid. It is also mandatory to have a remote system connection allowing access to historical battery data.
- A preventive maintenance contract must be drawn up.
- A remote system connection should be available, allowing access to historical battery data.
- Socomec must be able to retrieve all data coming from the battery at any time.
- Socomec must be able to store all these battery data on a secured cloud for the customer, or the customer can do it by itself, assuming all responsibility.
- Socomec reserves the right to cancel the extension if the customer handles the battery data storage and in case of default.
A guarantee that’s adapted to your needs
To offer you greater flexibility with your guarantees, we offer various options:
- 2-year warranty extension (total system warranty period 5 years)
- 7-year warranty extension (total system warranty period 10 years)
- 12-year warranty extension (total system warranty period 15 years)
* Provided that the installation is in a country where a Socomec subsidiary is present, as specified in your commercial offer.