Warranty extensions are available to provide a total warranty of up to 15 years (3/5/10 or 15) for your battery or the complete storage system, depending on your needs. It includes the corrective maintenance of your guaranteed items (parts included) and a follow-up of your requirements.

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Full coverage

Benefit from an extended manufacturer’s warranty of up to 15 years (3/5/10 or 15), depending on your needs.

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Controlled budget

You know the price of the warranty extension from the outset and, with just one payment, you can therefore avoid unforeseen costs.

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Battery performance guarantee

The warranty extension includes a performance guarantee on the battery. This is the warranty of a DC residual energy level, depending on the battery use.

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Speed of intervention

In the event of a breakdown, our experts provide you with a rapid response: within 1 day for initial telephone support and within 1 week for an on-site visit, if required.

How the extended warranty works

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(1) Provided that the installation is in a country where there is a Socomec subsidiary and as specified in your sales proposal.

What does the extended warranty cover?

  • Corrective maintenance of the complete system (repair or replacement of defective parts), including parts replaced, the labor on site as well as travel and accommodation costs*
  • Battery performance guarantee
  • Assistance from our team of experts in the event of a problem, with a response as soon as possible

 

What conditions must be met in order to benefit from this cover?

A preventive maintenance contract must be drawn up for the warranty to be valid. It is also mandatory to have a remote system connection allowing access to historical battery data.

  • A preventive maintenance contract must be drawn up.
  • A remote system connection should be available, allowing access to historical battery data.
  • Socomec must be able to retrieve all data coming from the battery at any time.
  • Socomec must be able to store all these battery data on a secured cloud for the customer, or the customer can do it by itself, assuming all responsibility.
  • Socomec reserves the right to cancel the extension if the customer handles the battery data storage and in case of default.

 

A guarantee that’s adapted to your needs

To offer you greater flexibility with your guarantees, we offer various options:

  • 2-year warranty extension (total system warranty period 5 years)
  • 7-year warranty extension (total system warranty period 10 years)
  • 12-year warranty extension (total system warranty period 15 years)

 

* Provided that the installation is in a country where a Socomec subsidiary is present, as specified in your commercial offer.

 

Extended warranty catalog pages

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