Platinum Warranty is a warranty extension designed to provide immediate and enhanced protection for your uninterruptible power supply (UPS) systems and source transfer switches (STS) from the moment they are commissioned. It turns the standard warranty into a true service contract, with clear commitments and priority access to Socomec expertise for users demanding maximum operational continuity.
Guaranteed response time (next day or 6 hours depending on the chosen plan) for rapid response time and priority handling by Socomec technical teams.
Technical support available 8 hours a day, 5 days a week, or 24/7 which helps reduce downtime and improve responsiveness in the event of an incident.
Unlike the factory warranty, which only covers parts and labour without any lead time commitment, Platinum Warranty provides an immediate, priority response for any support needs.
Two options to choose from according to your operational needs, adaptable to each installation, with quick and easy implementation.
Enables addition of preventive maintenance visits (PMV), from 1 per year up to 1 per month, depending on the system's criticality.
Immediate activation upon commissioning, without any interruption in coverage.
Smooth transition to a long-term maintenance contract at the end of the period, ensuring uninterrupted support and a trusted relationship with a partner who already knows your system.
Enhanced protection from day one
Offer your critical equipment the responsiveness they deserve
For which products?
Platinum Warranty is available for MODULYS GP UL and for STATYS systems. It adapts to all critical buildings requiring maximum availability and immediate responsiveness.
Why choose Platinum Warranty?
Because every minute counts, Platinum Warranty guarantees optimum responsiveness and expert support from day one. It is the assurance of enhanced operational continuity, of a trusted relationship with a partner who already knows your system, and of controlled operating costs.
Offer duration
Platinum Warranty is valid for the entire duration of the standard factory warranty, that is, up to 12 months after commissioning (or 24 months in certain countries). It activates immediately upon commissioning, without any interruption in coverage.